New Times - New Challenges
There are times when customer contact is most valuable, and we believe these are those times.
by Hans J. Schmolke
CEO of Metrinomics
As you know, the VoC/CX program ended on December 31st, and as a result, this access to data and tools is no longer available.
There are times when customer contact is most valuable, and we believe these are those times. We have responded and are redefining our services to meet the new realities.
We are offering a series of live-streams where we discuss how we can move forward with CX, EX, CPV and executive interviews. There will be more of them later in February.
To join one of the streams, please register at our homepage: https://metrinomics.solutions
We also have created a private LinkedIn community - limited to Nokia and Metrinomics teams - where we discuss these topics and present solutions.
I would like to invite you to this community to jointly adapt the services to the new times and future needs.
CX and EX - The People Ecosystem
If you leave your contact data below, you will receive an invitation to join us there and discuss the topics in more detail.
Hans J. Schmolke
and the Metrinomics Nokia team
What is new and different?
We offer services and solutions
You need feedback but are not sure about the details? You want to involve people and empower them to adjust their day-to-day conditions?
We supply you with templates that you can use yourself - and still get a personal service where expertise and intimate knowledge can help.
We put AI to work
AI helps to understand the network of people interacting in a holistic way. It turns the subjective view of value and business challenges into guidance, while creating objective measures. AI creates a virtual reality that integrates the scattered views of each individual and gives a face to the company as a social body. .
We integrate CX and EX
We have learned that one depends on the other. In a digital world, people feedback can be standardized and you can use the same tools for EX and CX. You have to keep the logic in mind. Metrinomics creates the virtual ecosystem where everything that happens is visible.